Refund & Exchange Policy
The return time frame for most items on JOMART is 15 days
from the date of delivery. Please note that the return time frame begins from
the date the buyer receives the item, not the date the item was purchased.
When a
customer requests a refund, we will issue a refund within two business days of
receiving the returned item.
If the
refund request is granted by 2Checkout (now Verifone), payments are refunded as
follows:
- Credit
/ Debit Cards payments will be refunded within one (1) business days;
- Wire
Transfer and check payments will be refunded within seven (7) business
days and the cost of transfer will be supported by the end user;
- PayPal
payments will be refunded within one (1) business day;
- Other payment methods will be refunded between five (5) to seven (7) days
If applicable, 2Checkout (now Verifone) reserve the right to
hold the refund payment until we receive a completed letter of destruction of
the Product signed by you.
At JOMART We strive for client satisfaction because we want
to create raving fans. If you are unhappy with our services or
products, you'll receive a refund according to our below-mentioned
policies:
-
The item must be in its original condition, unopened, and
with all original packaging and accessories included. If the item is not
returned in its original condition, the customer may receive a partial
refund or no refund at all.
-
Describe the reason of return or replacement.
-
Wait for your request to be approved.
Exceptions:
- Refunds
may not be available for digital services already completed or exceeded
project scope due to client-provided information.
- Customized
deliverables or strategy documents are non-refundable.
- We do
not offer refunds on deposits or payments for projects that are abandoned
or lay dormant for more than 30 days.
- No
payment will be refunded once the client approves mock-up designs and we
move into the development phase of the project.